Of course! As long as the anti-tampering seal hasn’t been broken you can return your item for a full refund. For more details, please see our Return Policy

You'll need to cover the return postage. You can find the full details in our Return Policy or get in touch with our customer care team at customercare@loya.life.

Reach out to our customer care team and they’ll guide you through the return process. Everything you need is in our Return Policy

Unfortunately, we don’t offer cancellations once an order has been placed. But if the product is unopened and the seal is unbroken, you’re welcome to return it.

We’re really sorry about that. Please reach out to our customer support team at customercare@loya.life and they’ll make sure it’s sorted quickly and guide you through the next steps.

You can reach us through the contact form on our website or by emailing us at customercare@loya.swiss. We aim to reply within 2 hours (during business hours).

Our team is available every day from 8am to 6pm GMT.

We’re flattered! And you can find us on Instagram and Facebook, where we share product news, behind-the-scenes glimpses, and a bit of everyday inspiration.

Just click here to sign up. You’ll be the first to hear about new launches, exclusive offers, and more.

All LOYA products are 100% gluten-free, and we never test on animals. Our products contain at minimal 99.98% of vegan ingredients and we are continuously searching for plant-based substitutes and ingredients.

All our products are gentle enough for most skin types but not recommended for children under 16.

Not at all. Our products work beautifully for anyone looking to keep skin balanced, clear, and comfortable—regardless of gender.

Yes. All our products have the same soft, floral scent, which is a part of LOYA’s clean beauty philosophy. Our fragrances are formulated in full compliance with IFRA (International Fragrance Association) standards.

They are safe, free from phthalates and furocoumarins, and are integrated into our HappyFeelBoost™ system, developed through advanced neuroscience tools to support well-being, create calm, and promote positive emotions.

Yes, LOYA products are free from paraffin and parabens. We avoid these potentially harmful ingredients to create safer, more natural skincare and hair care options for our customers.

Yes, LOYA products offer gentle formulations that are effective without silicones and the harsh effects of sulfates.

No, we do not use genetically engineered ingredients in our products. We are committed to using naturally sourced, high-quality ingredients to ensure the best results for your skin, hair and body.

Every LOYA product has a full list of ingredients on the packaging, with more in-depth information available on our website.

No. Instead, we use Microbloom™–SH, which has been shown to support collagen production at similar levels—just without the side effects that can come with retinol such as skin irritation and increased sensitivity. Scientifically proven in vitro.

Yes. Our fragrances are free from phthalates and furocoumarins and are formulated in full compliance with IFRA (International Fragrance Association) standards, ensuring both safety and sensory appeal.

All our LOYA Skincare products are proudly made in Switzerland

Our products typically have a shelf life of 30 to 36 months when unopened. Once opened, the shelf life varies between 6 to 12 months, depending on the product. We recommend checking the icon on the bottle or packaging for the specific expiration date after opening.

Yes, LOYA is committed to using naturally sourced ingredients. Our products are 90% derived from naturally occurring substances. Any synthetic or processed ingredients are included to stabilize and enhance the product’s performance, with a continued focus on utilizing natural bioactive compounds.

Yes.

Our jars are made from glass and can be reused or recycled, the lids and internal parts are recyclable PP plastic. Additionally, the pump is spring-free designed for easy recycling.

Plastic bottles and a spring-free pumps are made from PP plastic so the whole thing is easy to recycle without taking it apart.

Four different forms of hyaluronic acid that reach different layers, drawing in water for an instant plump and long‑lasting hydration. Skin feels bouncy and well‑cushioned throughout the day.

Bravo B, Correia P, Gonçalves Junior JE, Sant'Anna B, Kerob D. Benefits of topical hyaluronic acid for skin quality and signs of skin aging: From literature review to clinical evidence. Dermatol Ther. 2022 Dec;35(12):e15903. 

Two gentle peptides that help relax facial tension and boost circulation around the eyes. They soften fine lines, ease puffiness and bring a brighter look to tired eyes.

Rovero, P.; Malgapo, D.M.H.; Sparavigna, A.; Beilin, G.; Wong, V.; Lao, M.P. The Clinical Evidence-Based Paradigm of Topical Anti-Aging Skincare Formulations Enriched with Bio-Active Peptide SA1-III (KP1) as Collagen Modulator: From Bench to Bedside. Clin Cosmet Investig Dermatol, 2022, 15, 2693–2703.

A clinically studied precision neuropeptide that visibly smooths expression lines, reducing wrinkle depth by up to 20% in just one week. It restores a relaxed, refined complexion without any sensation of tightness.

Olsson SE, Sreepad B, Lee T, Fasih M, Fijany A. Public Interest in Acetyl Hexapeptide-8: Longitudinal Analysis. JMIR Dermatol. 2024 Feb 20;7:e54217.

From a chemical perspective, shikimic acid is a cyclohexenecarboxylic acid naturally derived from star anise. It provides gentle exfoliation and is particularly suitable for sensitive skin. Unlike stronger AHAs,shikimic acid functions as a mild desquamating agent, offering equally effective resurfacing benefits with a substantially lower risk of irritation. When combined with lactic and glycolic AHAs, it enhances exfoliating performance, delivering a powerful yet balanced action that leaves the skin smoother, fresher, and firmer in appearance. 

Tang SC, Yang JH. Dual Effects of Alpha-Hydroxy Acids on the Skin. Molecules. 2018 Apr 10;23(4):863. 

A bioactive compound derived from the Ayurvedic medicinal herb Andrographis paniculata, renowned for its potent anti-inflammatory, antioxidant, and antimicrobial properties. As one of the key components of our HappyFeelBoost™ complex, it helps strengthen the skin–brain connection, enhancing the skin’s adaptive response to stress while simultaneously supporting overall emotional well-being. It modulates visible redness, alleviates irritation, and slow the appearance of aging by supporting cellular function and promoting long-term skin and emotional resilience.

According to Andrographolide-based HappyFeelBoost™ technology from SKYLAB (suppliers partnership)

Our patented complex helps water move through all layers of the skin, doubling hydration while supporting your natural pH. Skin stays soft, soothed and well-balanced.

Filatov, V.; Sokolova, A.; Savitskaya, N.; Olkhovskaya, M.; Varava, A.; Ilin, E.; Patronova, E. Synergetic Effects of Aloe Vera Extract with Trimethylglycine for Targeted Aquaporin 3 Regulation and Long-Term Skin Hydration. Molecules 2024, 29, 1540. 

It is an advanced skin delivery system that combines five active ingredients acting synergistically on the key biological pathways involved in hyperpigmentation. These actives—vitamin C, phytic acid, azeloglycine, niacinamide, and alpha-bisabolol—are selectively delivered by Bicosome technology into the relevant skin layers to regulate excessive melanin production, transfer, and oxidation, while reducing inflammation and promoting the fading of existing dark spots. Clinical studies have shown that Bicosome Complex effectively reduces the melanin index, brightens, and evens out skin tone without causing irritation. The system remains effective under UV exposure, does not induce photosensitivity or the “halo” effect, and can be safely used year-round, either alone or in combination with other treatments.

Hakozaki T, Minwalla L, Zhuang J, Chhoa M, Matsubara A, Miyamoto K, Greatens A, Hillebrand GG, Bissett DL, Boissy RE. The effect of niacinamide on reducing cutaneous pigmentation and suppression of melanosome transfer. Br J Dermatol. 2002 Jul;147(1):20-31. 

A powerful peptide that helps the skin produce more collagen and extracellular matrix proteins in the dermis. In our Microbloom™-SH complex, it’s part of a patent pending formula that significantly supports firmness, elasticity, and visible improvements to skin texture over time.

Dymek, M.; Olechowska, K.; Hąc-Wydro, K.; Sikora, E. Liposomes as Carriers of GHK-Cu Tripeptide for Cosmetic Application. Pharmaceutics, 2023, 15, 2485.

This extremolyte pulls in water and locks in moisture, helping your skin stay hydrated, elastic and calm under stress. It also defends against UV, heat and pollution, supporting the skin barrier long-term.

Heinrich, U.; Garbe, B.; Tronnier, H. In Vivo Assessment of Ectoin: A Randomized, Vehicle-Controlled Clinical Trial. Skin Pharmacol Physiol, 2007, 20, 211–218.

A powerful antioxidant that helps prevent damage to collagen and elastin, keeping skin firm and springy. It also helps reduce excess melanin, brightening skin and evening tone over time. Skin looks smoother, firmer and more refreshed.

Son, H.-U.; Choi, H.-J.; Alam, M.B.; Jeong, C.G.; Lee, H.I.; Kim, S.L.; Zhao, P.; Kim, T.-H.; Lee, S.-H. Prunus Mume Seed Exhibits Inhibitory Effect on Skin Senescence via SIRT1 and MMP-1 Regulation. Oxid. Med. Cell. Longev, 2021, 2021, 1–16.

An oil-soluble form of vitamin C, known for its rapid skin absorption, was additionally included to enhance the performance of the Bicosome encapsulated delivery system, which contains a powerful combination of hydrophilic vitamin C, phytic acid, azeloglycine, niacinamide, and alpha-bisabolol — ingredients known to provide antioxidant protection, brighten the complexion, and help improve skin tone uniformity while supporting the skin’s barrier function.

Obayashi K., Ochiai Y., Masaki H., Kurata Y. Lipid-solble VC derivative ascorbic acid tetra-2-hexyldecanoate (VC-IP) as an anti-aging agent; Proceedings of the SCSK Conference; Seoul, Korea. 22–24 September 2003; pp. 313–319.

A gentle acid derived from anise fruits that exfoliates, clears pores and soothes irritation. It's well suited to sensitive or acne-prone skin.

Batory M, Rotsztejn H. Shikimic acid in the light of current knowledge. J Cosmet Dermatol. 2022 Feb;21(2):501-505. 

A fast-acting biopolymer derived from cassava that forms a lightweight, elastic film on the skin’s surface, providing an immediate tightening and smoothing effect. Clinical studies have shown a visible reduction in wrinkle depth within several minutes of application, resulting in an instant lifting and firming appearance. The perceived tightening sensation arises from the polymer’s film-forming and tensing properties, which produce a transient mechanical effect on the skin surface lasting until the film dissipates. This mechanism is responsible for the formulation’s instant visible effect, delivering immediate improvement in skin smoothness and firmness while supporting longer-term texture refinement with regular use.

According to Tapioca starch polymer - based technology from SKYLAB (suppliers partnership)

LOYA PRIVÉ is our way of saying thanks. It’s LOYA’s loyalty program, and it rewards you as you shop, explore and take care of your skin.

You can sign up easily via the 'Membership' widget in the bottom right corner of any page.

You’ll earn points with every order, for following us on Instagram, and as you move up through the LOYA PRIVÉ levels. It all adds up quickly.

You can trade your points for vouchers to use on your next order. More points, more savings.

Just log in to your account and open the “Membership” widget at the bottom right of the screen. Head to “Ways to redeem”, choose “Order discount”, and click “Redeem” . Pick how many points you’d like to use, and your discount voucher will be ready to go.

Points are awarded in GBP, which is our store’s base currency. If you’re shopping in EUR or CHF, the amount you spend will be converted into GBP at the current exchange rate. You’ll earn points based on that converted amount.

You can see how many points you’ll earn for each product right below the “Add to Cart” button. That number may change slightly depending on exchange rates.

When redeeming points, the same rule applies — your reward is calculated in GBP and then converted to match your local currency at checkout.

As a LOYA PRIVÉ member, you’ll get access to rewards like birthday treats and bonus points as you move up the tiers. The more you shop, the more good stuff comes your way.

Your level is based on how much you’ve spent over the last 12 months. As your total spend goes up, so do your benefits.

There are three tiers: Sunrise, Twilight and Golden Hour. Each one unlocks more benefits than the last.

Yes — if your spend drops below the level needed to maintain your tier, your status may change and some perks could drop off.

Yes, you can use your points on any eligible product at checkout. Just check the terms in the “Membership” widget if you're ever unsure.

Log in to your account and open the “Membership” widget in the bottom right corner. Scroll to “Refer your friend,” copy your unique link and share it with someone you know. They’ll get £20 off their first order. Once they spend £100, you’ll get £20 off your next one. Win-win!

Points for purchases usually appear right after checkout. For other actions, give it up to 24 hours.

If you return a product or cancel an order, the points from that purchase will be removed. If you used points on the order, they’ll be added back once the return is processed.

Unfortunately, no. You can only use one voucher per order, whether it’s from your points, a birthday gift, or a referral reward. You’ll just need to choose the one you’d like to use at checkout.