Return policy

RETURNS

Need to return something?

No problem. You’ve got 14 days from when your order arrives to send it back. Just make sure the product is unopened, unused, and in its original packaging. Don’t forget your receipt or order number and we’ll need it to process the return.

To start a return, email us at customercare@loya.swiss. We’ll provide instructions on how to send your package. You must contact us within 14 days of receiving your order.

Returns should be sent to:

For UK orders:

Tu Pack Ltd
Unit 8 Kwikform Buildings
Hales Industrial Park
Rowleys Green Lane
Coventry, CV6 6AT
United Kingdom

For Switzerland and Liechtenstein:

Liechtensteinische Post AG
Logistikkönner
Alte Zollstrasse 1.1
9494 Schaan
Fürstentum Liechtenstein

For EU and other countries:

Wellman Logistics
Latgales 497, Rumbula, Riga,
LV-2121, Latvia

Please include your order number and contact info in the parcel. You'll need to cover the return postage.

Something wrong with your order? Email us at customercare@loya.swiss as soon as possible and we’ll make it right.

WHEN WILL I GET MY REFUND?

Once your return arrives and we’ve checked it, we’ll issue your refund to your original payment method, usually within 14 days. Bear in mind that your bank or card provider might take a little longer to show the funds in your account.